wide range of devices and interfaces Take a user-centred design approach and rapidly test and iterate Collaborate
experience Exposure to user experience design, human centred analysis and design will be an advantage Knowledge
experience
Firewall / Security Experience • Knowledge of Contact Centre Technologies eg. IP PBX, Genesys, Asterisk – Advantageous
ENVIRONMENT: A leading provider of cloud CRM and Contact Centre solutions in Southern Africa is seeking to appoint
end-user support and serving as the IT contact centre for our business.
operations within their dynamic Shared Service Centre. Collaborate with a high-performing team to enhance
escalation from the Service Desk Analyst, Cloud Command Centre or in conjunction with other Specialist teams within
Microsoft Dynamics 365 CE solution for our call centre of almost 1000 hosts, 24x7. We take pride in what
large-scale change, preferably within a contact centre environment. Experience of successfully leading large-scale change, preferably within a contact centre environment. Experience of successfully leading