division of IDM has an opportunity for a Client Services Team Leader. As part of our exciting growth, we we are currently seeking a Client Service and Retention Team Leader. The successful candidate will manage manage a team of Client Service and Retention Consultants, will be part of the Leadership team, and will will report directly to the Client Service Manager. The candidate must be highly efficient, energetic improved Client query response times and Maintaining Service Level Agreements Ensuring acceptable talk time
Customer Service Resolve all client queries /complaints initiated by the client and ensure that the relevant clients on email with copy to SDM manager, Client Services Manager and Assistant Manager Check booking confirmations other client problems. Ensure that the Client Services Manager/ Assistant Manager are kept fully informed least 2 to 3 years experience in shipping Customer Services Orientation Excellent Communication and Interpersonal
compare Estate Agent performance seeks a Client Services Agent to focus on their B2C clientele. The Client responsible for delivering exceptional customer service to clients seeking to compare Estate Agents for candidates with 1-5 years prior experience in customer service, ideally within the UK market. Key Responsibilities: internal teams to address customer feedback, improve service offerings, and enhance the overall customer experience disciplines. 2. Previous experience in customer service roles, ideally within the UK market. 3. Excellent
meet performance targets, providing coaching and training to improve agent performance, and managing escalated a passion for delivering exceptional customer service.
Responsibilities:
Purpose To provide quality and efficient service to our clients leading, managing, developing and motivating methods to improve team operations, efficiency and service to customers and clients. Provide statistical and rhythm. Ensure employees have access to appropriate training and other resources to perform their jobs. Provide Skills; defining performance standards and meeting service levels; manage resources; good time management consequences of deviations to client relations / service agreements Experience, Knowledge and Qualifications
centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with while maintaining a high standard of customer service. They also respond to claim-related queries and Responsibilities: To be logged onto the Client Services inbound telephone queue and web touchpoint. Resolve note that the first 3 months of probation and training will be done within our Client Contact Centre position, they will still have their probation and training within the Client Contact Centre and may only
centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with
while maintaining a high standard of customer service. They also respond to claim-related queries and
ng>
centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with while maintaining a high standard of customer service. They also respond to claim-related queries and Responsibilities: To be logged onto the Client Services inbound telephone queue and web touchpoint. Resolve note that the first 3 months of probation and training will be done within our Client Contact Centre position, they will still have their probation and training within the Client Contact Centre and may only
futures to them. The role calls for formal in-house training, the completion of the prescribed Regulatory exams exams, accreditation with the Financial Services Regulatory authority and requires continuous professional estate. Provide pro-active, on demand financial service and advice to customers within your allocated customer
futures to them. The role calls for formal in-house training, the completion of the prescribed Regulatory exams exams, accreditation with the Financial Services Regulatory authority and requires continuous professional estate. Provide pro-active, on demand financial service and advice to customers within your allocated customer