a VIP environment, ensuring careful and optimal call management and efficiencies. Provides 2nd line support
ENVIRONMENT: A leading provider of cloud CRM and Contact Centre solutions in Southern Africa is seeking to appoint
end-user support and serving as the IT contact centre for our business.
operations within their dynamic Shared Service Centre. Collaborate with a high-performing team to enhance
experienced IT Support Desk Analysts with customer call-center experience. This is an exciting position qualification.
resolved; Receives calls for assistance, installations, and general maintenance; logs calls and takes appropriate
duties:
the company's products inside out. They are often called upon to provide support to clients to be able to
and after normal office hours.
remote working environment usingvideo calls