An exciting opportunity as Helpdesk Operator has become available at New Clicks SA (Pty) Ltd. The role report to the Helpdesk Supervisor. Job Purpose: To receive incoming calls to the helpdesk and log all calls completion. Maintain communication between the helpdesk and the caller. Ensure the caller is satisfied continuity. Provide reports and feedback to the Helpdesk Supervisor on all follow-ups and calls to be able schedule drawn up by the help desk supervisor. Each Helpdesk operator will be allocated a week to be on standby
An exciting opportunity as Helpdesk Operator has become available at New Clicks SA (Pty) Ltd. The role report to the Helpdesk Supervisor. Job Purpose: To receive incoming calls to the helpdesk and log all calls completion. Maintain communication between the helpdesk and the caller. Ensure the caller is satisfied continuity. Provide reports and feedback to the Helpdesk Supervisor on all follow-ups and calls to be able schedule drawn up by the help desk supervisor. Each Helpdesk operator will be allocated a week to be on standby
devices
seeking a driven individual to join our esteemed IT Helpdesk team. If you're passionate about delivering exceptional Experience: Minimum of 5 years of experience in a Helpdesk role, demonstrating a track record of excellence
technicians Assist with monthly stock takes Ensure that Helpdesk receive all documentation on time and complete
as necessary.
Responsible for 1st line hardware and software Helpdesk support as well as provide user support in accordance
(IIS) • Nagios and Monitoring • Linux (Ubuntu) • Helpdesk and Support Experience • Technical Problem Solving
requests and ensure all calls are logged at the helpdesk
Communicate repairs / feedback to FM via
areas of responsibility