Desktop and Technical Support Investigating desktop related incidents. Working with OS platforms and tools, by resolving all non-hardware related incidents recorded in Ticket Management System. Monitoring delivering Service Desk outputs. Incident Management Assisting with Incident and Problem management by identifying controllers that are offline and re-assigning incidents to the x64 / regional desktop support team for re-assigning these incidents to the relevant Absa support teams. Ensuring that all incidents logged in Service
security alerts and logs to identify and investigate security incidents and indicators of compromise (IOCs) security weaknesses and gaps Develop and maintain incident response plans, procedures, and playbooks Implement techniques Participate in security incident response activities, incident triage, containment, eradication organization's security posture Report on security incidents, investigations, findings, and remediation actions Design CloudTrail Monitor AWS environments for security incidents, anomalies, and suspicious activities using cloud-native
Operations: Lead the fraud operations team to detect, investigate, and prevent fraudulent activities on the platform transactions. Investigate and resolve discrepancies in a timely manner to maintain data integrity. Incident Management: Management: Develop and implement incident response protocols to effectively manage operational disruptions disruptions, security breaches, and other incidents. Coordinate with internal teams and external stakeholders stakeholders to minimize the impact of incidents on the platform. Bachelor's degree in business administration
financial services industry.
Incident Management:
monitoring, analyzing, and responding to security incidents to protect our clients organizational assets and security monitoring platforms. Analyze and investigate security incidents to determine the root cause and impact for escalated security incidents and collaborate with Tier 3 analysts and incident response teams as needed (SOPs) and response playbooks for common security incidents and events. Perform threat hunting activities security incident response exercises and tabletop simulations to test and improve incident response procedures
are dealt with promptly
queries are dealt with promptly Investigating incidents and investigations Attend meetings internal, external employees Compile weekly, monthly and annual site incident reports Control budget for security operations all legislation relating to the position Have investigating experience Firearm Police competency – Handgun/Shotgun
queries are dealt with promptly Investigating incidents and investigations Attend meetings internal, external employees Compile weekly, monthly and annual site incident reports Control budget for security operations all legislation relating to the position Have investigating experience Firearm Police competency – Handgun/Shotgun
resolution and Root Cause Investigation services to resolve major production incidents. You will be part of Infrastructure & DevOps Extensive experience in investigating root causes, providing workarounds and or temporary
queries, refunds management, reconciliations, incident management and the management of operational issues Leading the fraud operations team in detecting, investigating, and preventing fraudulent activities on the and completeness of financial transactions Investigating and resolving discrepancies in a timely manner maintain data integrity Developing and implementing incident response protocols to effectively manage operational operational disruptions, security breaches, and other incidents Co-ordinating with internal teams and external