Laureate Service team, the primary focus of your role is to provide relationship management service, active keep your finger on the pulse of our internal service level agreement to make sure that we achieve the require after hours and weekend work) • Assist with service recovery and client apologies, also help with handling inquiries, service requests and complaints • Providing customers with the organisation's services and product our Team Leader: Client Service, who is accountable for all Laureate Service functions. Your qualifications:
Laureate Service team, the primary focus of your role is to provide relationship management service, active keep your finger on the pulse of our internal service level agreement to make sure that we achieve the require after hours and weekend work) • Assist with service recovery and client apologies, also help with handling inquiries, service requests and complaints • Providing customers with the organisation's services and product our Team Leader: Client Service, who is accountable for all Laureate Service functions. Your qualifications:
solutions and aiming to set higher standards in service and societal impact. Emphasising continual growth sustainability. How you'll role As a customer service agent at this scaling startup, you will play a position is ideal for individuals adept at customer service, focusing on financial management, issue resolution
queries from customers, assisting with complex service calls, technician support, queries around parts ills:
a qualified millwright looking to grow in the service environment, dealing with clients this is the position will include servicing clients and up sell products according to clients needs. Servicing of existing new clients. Technical support to clients and servicing of machinery. At least 3 years experience in similar not a qualified Millwright with experience in service environment. Experience within the FMCG environment
and managing team members effectively. Customer Service: Handling customer complaints and queries professionally and implement customer service policies and procedures Monitor customer service representatives' performance Analyse customer service trends and recommend improvements Train and onboard new customer service representatives customer service representatives' adherence to company policies and procedures Ensure customer service representatives maintain a high level of customer service Prepare and analyse customer service reports Foster an environment
broker/client queries Articulate company products and services to brokers/clients Liaise with broker consultants Matric RE 5 advantageous Call Centre / Customer service training Skills and Experience At least 1 - 2 years' years' Call Centre experience in a Financial Services or Medical Health environment. Excellent oral and Attention to detail and accuracy Knowledge of customer service principles and practices A record of confidence skills - Microsoft Office a must Excellent customer service skills Ability to handle pressure - always remain
broker/client queries Articulate company products and services to brokers/clients Liaise with broker consultants Matric RE 5 advantageous Call Centre / Customer service training Skills and Experience At least 1 - 2 years' years' Call Centre experience in a Financial Services or Medical Health environment. Excellent oral and Attention to detail and accuracy Knowledge of customer service principles and practices A record of confidence skills - Microsoft Office a must Excellent customer service skills Ability to handle pressure - always remain
maintain claims standards and provide quality client service:
Service delivery to ensure customer satisfaction:
for a motorcycle enthusiast who has parts and service experience. This unique position is for a new and
handling the service intake (Service Advisor). It is essential that you have RECENT Parts Sales/Service Advisor
motorcycles
At least 3 years of RECENT Parts Sales/Service Advisor experience in a franchised dealership