an experienced colleague is assigned to an inexperienced individual and assists in a training and development an experienced colleague is assigned to an inexperienced individual and assists in a training and development
an experienced colleague is assigned to an inexperienced individual and assists in a training and development an experienced colleague is assigned to an inexperienced individual and assists in a training and development
extravaganza Job Description: Are you ready to take center stage and showcase your coding prowess under the
how they want and manage everything themselves. We call it Freedom. About the Job No network is the same: the customers cloud-based PBX , troubleshooting call quality issues, or ensuring a smooth number porting months), you'll be sending lots of emails and be on calls that can take up a good chunk out of your day. This handling number porting requests: Taking inbound support calls. Proactively assisting customers with their willing to unlearn what you know when the situation calls for it. We're looking for people who have no problem
Attention to detail so sharp, it could spot a HYDRA agent in a sea of civilians
Clearance Level:
delivered. Identify the Change Agent network, on-board Change Agents as required. Execute on the change interventions on a continuous basis and through the Change Agent network take corrective actions. Ensure that stakeholders
Computing Support, Call Handling / ITIL processes, aid with Incident Management and confirm call resolution with with End User before resolving of the call on HEAT. The ideal candidate must have Matric/Grade 12, an ensuring careful and optimal call management and efficiencies. Manage call escalations to 2 nd Level and Delivery Manager. Confirm call resolution with End User before resolving of the call on HEAT. Maintain service consumables. Able to correctly analyse and prioritise calls and requests according to business impact and urgencies
Effective time and call management to support contractual objectives. Effective use of Call Management System delivery of services. Ensure effective resolution of calls within agreed timelines at expected service quality
Forecasting Billing Attend Sales Calls, Practice Lead Calls & Staffing calls and take appropriate follow
experience