ensuring efficient administration and user-related services availability. If you are a proactive leader with support calls to ensure user support and that high service levels are maintained Support ongoing operations
efficiencies. The role does require management of the Service Providers. Overview of the role: With the growth dynamic and strategic Senior IT individual to service the Retail needs as well as provide support and covering 3 brands and operating across the country serviced from Head Office in KZN. The majority of the IT
vendors and third-party service providers to procure IT equipment and services and resolve technical issues
servers and end user devices Management of Helpdesk service requests Monitor and respond to system alerts and backups Conduct high-level root-cause analysis of service interruptions and establish preventive measures
department managers, operational teams, and users IT Service Delivery Managers / Analysts Masterdata Team Management developers (Pilotfish, Nologo) BCX support Saas service providers (OrgChartNow) OrgChartNow Support SAP
API design and implementation of integration web services (REST, SOAP)
Exposure to mobile development
Office 365 deployment and maintenance. Azure services deployment and maintenance. Relevant IT certifications
support calls to ensure user support and that high service levels are maintained.
Reviews key processes to identify gaps between customer requirements and current outputs and to identify