and efficient service to our clients leading, managing, developing and motivating a team of call centre Provide input into team awards and implement and manage incentive budgets Monitor and plan weekly team on a monthly basis and monitor adherence thereto Manage physical resources and tools of trade eg seating and procedures are referred to the Operations Manager • Any decision made must be consistent for all typically 1 week to 1 month Size Team Leaders typically manage a team of 12 Agents and operate within a team of
email with copy to SDM manager, Client Services Manager and Assistant Manager Check booking confirmations where required. Communication Keep departmental management advised of notable developments, i.e New Clients problems. Ensure that the Client Services Manager/ Assistant Manager are kept fully informed of any problems
email with copy to SDM manager, Client Services Manager and Assistant Manager Check booking confirmations where required. Communication Keep departmental management advised of notable developments, i.e New Clients problems. Ensure that the Client Services Manager/ Assistant Manager are kept fully informed of any problems
customers informed about their inquiries, updating and managing incidents, and escalating issues when necessary Additionally, you will follow procedures for managing major incidents, stay updated on company processes their inquiries through phone and email. Update and manage incidents, making sure they are resolved within
Retention Team Leader. The successful candidate will manage a team of Client Service and Retention Consultants and will report directly to the Client Service Manager. The candidate must be highly efficient, energetic necessary tools, resources, skills, and knowledge to manage their assigned client portfolio effectively Conducting members Ensuring continual communication between management and staff Adhere to and enforce internal policies investigative and problem-solving skills Excellent time management Ability to prioritize and multitask High levels
Retention Team Leader. The successful candidate will manage a team of Client Service and Retention Consultants and will report directly to the Client Service Manager. The candidate must be highly efficient, energetic necessary tools, resources, skills, and knowledge to manage their assigned client portfolio effectively Conducting members Ensuring continual communication between management and staff Adhere to and enforce internal policies investigative and problem-solving skills Excellent time management Ability to prioritize and multitask High levels
compulsory
and training to improve agent performance, and managing escalated customer inquiries. The ideal candidate nsibilities:
Requirements:<
compulsory Minimum of 2 years supervisory experience managing staff Ability to do SHIFT WORK Clear CREDIT record compliance with insurance policies and rental agreements Manage vehicle reservations and allocations when short-staffed Administrative duties include preparing reports, managing rental agreements etc Salary: negotiable dependent
compulsory Minimum of 2 years supervisory experience managing staff Ability to do SHIFT WORK Clear CREDIT record compliance with insurance policies and rental agreements Manage vehicle reservations and allocations when short-staffed Administrative duties include preparing reports, managing rental agreements etc Salary: negotiable dependent