(with self-service capabilities) Ensure service levels are defined and met around Availability, Performance customer priorities and drive to improve maturity levels continuously Design and utilise score-cards, surveys methods, and tools to monitor KPI, OLA, and SLA compliance Accountable for the strategic direction and guidance
regional operational activities.
The Ability to think and operate at a strategic level Rapid completion of tasks and efficiency is critical to ensure the success of the business and its compliance with regulatory requirements Ensuring that complete of the highest standard and that there are high levels of customer satisfaction Ensuring the financial
with focus to retail new cars
/>capacity at a managerial role.
Level of competencies required:
- Knowledge
line departments to ensure
compliance.
- Promoting a high level of control awareness throughout
technical areas) Relevant on-boarding and related legal / governance documentation Slide decks for presentations strong relationships at both C-suite as well as user level based on formalized account strategies covering Technical Ability to communicate and articulate at ALL levels. Presentable and professional. Good listener with quality presentations at Executive / Boardroom level. Grammatically articulate in English with well-developed operate at an operational as well as strategic level when dealing with clients. Behavioural Strong communicator
technical input to ensure that the operation is legally compliant and adheres to certification requirements relationship building and cross collaboration at a senior level.
Agencies Affairs Board Competency Certificate (NQF Level 4). Fidelity Fund Certificate – Full Status DUTIES: collect on outstanding amounts. Ensure files for Legal Handover are recommended, reviewed, and actioned with Company standards and within agreed service levels. Communicate and work as a team with other departments
Agencies Affairs Board Competency Certificate (NQF Level 4). Fidelity Fund Certificate – Full Status DUTIES: collect on outstanding amounts. Ensure files for Legal Handover are recommended, reviewed, and actioned with Company standards and within agreed service levels. Communicate and work as a team with other departments