improvements. Oracle Support Ticket System: Manage the Oracle support ticket system, including logging, tracking, and prioritizing support tickets. Collaborate with Oracle support services to escalate and
SQL Express etc
current promotions and drive sales 5. Increase ticket averages by upselling or suggestive selling techniques
necessary
Accountabilities Logging and progressing support tickets (incidents & changes) through our MSP systems Provide remote 3 rd line technical IT support for tickets escalated. Troubleshoot and resolve hardware and
of the 1 year contract. Air ticket: Free 2 ways economy class Air ticket will be provided by Employer
DNS, etc.) Following through on all Incident tickets assigned and their resolution Effectively working
possess essential and operational knowledge in ticketing tools preferably Service Now. Strong client service
Purchase Orders requested. Managing of Purchase Order ticket system. Responding to ad hoc Purchase Order related
documentation and providing time estimates for tickets.
Requ