Skills and Attributes: Knowledge of governance of a Services Desk Level 2 function to ensure the overall IT process, procedures, and compliance Strong customer service focus Strong communication skills and ability organisation supporting enterprise IT customers Seasoned level of client services / support management experience IT service delivery / management Seasoned level of experience with in-house or outsourced service delivery level of experience of managing customer relationships and conducting service review meetings Seasoned level
related to claims. Customer Ensure own understanding and adherence to customer service delivery and Treating Treating the Customer Fairly (TCF) principles to provide specialist support and guidance. Ensure that workflow the effective resolution of customer queries in order to promote customer satisfaction and retention. Behavioural Competencies Customer Orientation The ability to interact with customers in an effective and efficient efficient manner Competency Definition: Puts customers first and is eager to please them in line with
related to claims. Customer Ensure own understanding and adherence to customer service delivery and Treating Treating the Customer Fairly (TCF) principles to provide specialist support and guidance. Ensure that workflow the effective resolution of customer queries in order to promote customer satisfaction and retention. Behavioural Competencies Customer Orientation The ability to interact with customers in an effective and efficient efficient manner Competency Definition: Puts customers first and is eager to please them in line with
provide a variety of customer care, sales, claims, administration and office-based services to international our clients with 24-hour uninterrupted support services. We are looking for a Communication Specialist violations via inbound calls that enable our client's customers around the world to gain insight on how they can Minimum 2 years work experience in a Call Centre Customer Care, claims or insurance sales Additional Skills attention to detail. Outstanding customer service skills with strong customer and results orientation Experience
Our client is looking to hire a Customer Retention Intern for their YES PROGRAMME. This is a 12-month skills. Enjoy sales and provides excellent customer service. Market Related
also maintain and increase the standard of customer service across the retail areas, driving team performance strong leadership, organizational planning, customer service, and successful execution of all field operations is equipped with the necessary tools of trade. Customer engagement – Ensure that all staff are coached coached to understand the importance of a good customer experience. Responsible for managing staff to ensure all stores consistently receive acceptable customer service. Training and staff development – Ensure that
are dedicated to delivering excellence in customer service and product quality.
and completing various milestones in our Customer Services Department for 12 months in order to equip in-field experiences with the sales team and their customers. After thorough successful assessment and testing business. • Have completed their degree and community service year; • Have a passion for working with people;
and completing various milestones in our Customer Services Department for 12 months in order to equip in-field experiences with the sales team and their customers. After thorough successful assessment and testing business. • Have completed their degree and community service year; • Have a passion for working with people;
applicable legislation. Also provide an account payable service to the business in terms of the SLA. Key Performance Communication and Query Resolution Accounts Payable Service and Operations Competencies Analytical Thinking and Attention to Detail Ethical behaviour Customer Service Orientation Business and Financial Acumen