business processes
Investigated customer queries, disputes, and customer complaints
Assess whether ary qualification in credit management / customer services is required
Salary - R80 000 - R100
Responsibilities:
Our client is looking to hire a Customer Retention Intern for their YES PROGRAMME. This is a 12-month skills. Enjoy sales and provides excellent customer service. Market Related
Monitor and manage customer accounts to ensure timely collections Review and assess customer credit worthiness worthiness Resolve customer queries and disputes regarding invoices and payments Collaborate with sales and and customer service teams to address any credit-related issues Prepare and distribute reports on credit accurate and up-to-date customer records and credit files Provide excellent customer service and build strong
Monitor and manage customer accounts to ensure timely collections Review and assess customer credit worthiness worthiness Resolve customer queries and disputes regarding invoices and payments Collaborate with sales and and customer service teams to address any credit-related issues Prepare and distribute reports on credit accurate and up-to-date customer records and credit files Provide excellent customer service and build strong
scheme Service Level Agreements · Prepare and analyse statutory returns as per scheme Service Level Agreements income within stipulated time frames and scheme Service Level Agreements · Correctly prepare, process and · Resolve all queries timeously as per scheme Service Level Agreements · Capture and balance all reconciliation relationships with customers and relevant stakeholders are successfully achieved · Address customer or stakeholder with the policies and procedures and ensuring customer / stakeholder buy-in Position Specific Outputs
to deliver exceptional products and services to their customers.
shifting landscape characterized by increasing customer expectations, economic and regulatory uncertainty the quality of communications and work of client Service Providers and internal facing colleagues and implements prioritizing own workload and team's workload to maintain service standards and high-quality outcomes. Leads and/or sessions and works in partnership with brokers and/or Service Providers on identified initiatives to improve needs and expectations of clients. Oversees the customer care complaints management system and manages/addresses
shifting landscape characterized by increasing customer expectations, economic and regulatory uncertainty the quality of communications and work of client Service Providers and internal facing colleagues and implements prioritizing own workload and team's workload to maintain service standards and high-quality outcomes. Leads and/or sessions and works in partnership with brokers and/or Service Providers on identified initiatives to improve needs and expectations of clients. Oversees the customer care complaints management system and manages/addresses
applicable legislation. Also provide an account payable service to the business in terms of the SLA. Key Performance Communication and Query Resolution Accounts Payable Service and Operations Competencies Analytical Thinking and Attention to Detail Ethical behaviour Customer Service Orientation Business and Financial Acumen