working on Xero (pref).
and Validation: Verifying warranty coverage for customer repairs by reviewing warranty terms and conditions conditions, manufacturer guidelines, and service history records. Ensuring that repairs meet warranty criteria manufacturers, warranty providers, service advisors, technicians, and customers regarding warranty-related issues reimbursements. Customer Service: Providing excellent customer service by addressing customer inquiries and and warranty repairs. Resolving customer complaints and ensuring customer satisfaction. Compliance and Reporting:
Validation: Verifying warranty coverage for customer repairs by reviewing warranty terms and conditions conditions, manufacturer guidelines, and service history records. Ensuring that repairs meet warranty criteria manufacturers, warranty providers, service advisors, technicians, and customers regarding warranty-related issues
Contact Centre Agent to deliver excellent customer service to all stakeholders. Essential Requirements Afrikaans – both written and spoken Call Centre/Customer Service qualification preferred Be able to work flexible stakeholders in order to offer superior customer service. Manage all customer queries professionally and efficiently to deliver on the promise to the customer. Ensure that all customer details are accurate and maintained
Contact Centre Agent to deliver excellent customer service to all stakeholders. Essential Requirements Afrikaans – both written and spoken Call Centre/Customer Service qualification preferred Be able to work flexible stakeholders in order to offer superior customer service. Manage all customer queries professionally and efficiently to deliver on the promise to the customer. Ensure that all customer details are accurate and maintained
Customer
Customer Orientation
improve service levels & implementation time frames.
Job Skills
Objective: · To develop customer relations as well as maintain high levels of customer service. · Drive efficiencies calls, mails, faxes and attend to customer queries. • Answering of customer calls and e-mails in line with : To receive calls, mails, faxes and attend to customer queries. • Answer telephonic calls timeously decreasing overall SLA of 80% within 20 seconds. • Confirm customer details according to UPD SOPs when logging calls regards to scheduled medicine queries. • Advise customers of legal requirements and SOP relating to HFD
Objective: · To develop customer relations as well as maintain high levels of customer service. · Drive efficiencies calls, mails, faxes and attend to customer queries. • Answering of customer calls and e-mails in line with : To receive calls, mails, faxes and attend to customer queries. • Answer telephonic calls timeously decreasing overall SLA of 80% within 20 seconds. • Confirm customer details according to UPD SOPs when logging calls regards to scheduled medicine queries. • Advise customers of legal requirements and SOP relating to HFD
both written and spoken