within the team. 99% of calls required to be answered. 95% adherence to Call SLA criteria. 95% attained organisation. Must be open to working 5 PM – 8:30 AM shift. Dependent on qualification and experience.
application support NetSurIT Cloud operation security centre)
Computer builds (standard company build policies)
Covering calls for other office facilities such as connectivity
machines via Microsoft cloud operation security centre
Support users across the branch network via
Information
Record and analyse IT calls logged & determine patterns to pro-actively
application support NetSurIT Cloud operation security centre) Computer builds (standard company build policies) offices across SA (remote configuration) Covering calls for other office facilities such as connectivity machines via Microsoft cloud operation security centre Support users across the branch network via phone phones) Management Information Record and analyse IT calls logged & determine patterns to pro-actively
maintenance at Data Centres Services: • FreePBX extension management / manage call recordings • Cloudflare Databases • Physical server maintenance at Data Centres Technical Skills: Cloud Computing Digital Security
delivery standards.
Call reporting reporting
Excel, PowerPoint, and Outlook OpenText Archive Centre Certification Job Related Requirements Minimum Minimum of 10 years' experience in OpenText Archive Centre. Added Advantages for the role. Knowledge of Documentum advantage. Main purpose of the role OpenText Archive Centre application is used by many applications. The role
Our Company is looking for a Network Operations Shift Manager to work at one of our Clients in Bryanston Manages network operations 24/7/365, coordinate shift workers, including site monitoring, corrective intervention potential issues promptly. Manage and coordinate shift workers effectively to ensure continuous coverage scheduling and optimizing resources during various shifts. Responsible for handling corrective intervention and experience: Ability to effectively coordinate shift workers, ensuring seamless transition and coverage
their growing team. Please note: this is a night-shift based in-office role. As I.T. Project Manager / of reliable transportation Ability to work night shift and full-time hours 4pm - 1am (Mon - Fri) Experience support experience Experience with Microsoft365 Admin Centre, Google Workspace Admin, MS Exchange highly preferred
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /