Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit. The
year qualification in IT
Able to work night shift - Monday - Thursday
Well spoken
Team
Operations Centre (NOC) Shift Manager to manage network operations 24/7/365, co-ordinate shift workers, potential issues promptly Managing and co-ordinating shift workers effectively to ensure continuous coverage scheduling and optimising resources during various shifts Taking accountability for handling corrective intervention least 3 to 5 years' experience in co-ordinating shifts, managing resources effectively, and optimizing
Management Team, Merchants Department, Impacted Call Centre Agents.
Management Team, Merchants Department, Impacted Call Centre Agents. Merchant Socialisation: Socialisation
within the team. 99% of calls required to be answered. 95% adherence to Call SLA criteria. 95% attained organisation. Must be open to working 5 PM – 8:30 AM shift. Dependent on qualification and experience.
maintenance at Data Centres Services: • FreePBX extension management / manage call recordings • Cloudflare Databases • Physical server maintenance at Data Centres Technical Skills: Cloud Computing Digital Security
Our Company is looking for a Network Operations Shift Manager to work at one of our Clients in Bryanston Manages network operations 24/7/365, coordinate shift workers, including site monitoring, corrective intervention potential issues promptly. Manage and coordinate shift workers effectively to ensure continuous coverage scheduling and optimizing resources during various shifts. Responsible for handling corrective intervention and experience: Ability to effectively coordinate shift workers, ensuring seamless transition and coverage
to Grave management of calls . Provide Daily feedback on Call Management and call Quality , to Manager Results : Improvement in First Call Resolution (FCR) to 70% on all calls logged to Service Desk Objective experience in a Team Lead / Supervisor role in a Call Centre Certifications: Official CompTIA A and/or N Official Web hosting and Telephony systems. Experience in call coordination and escalation. Experience with taking
Communications Technology division at the Ithala Trade Centre. We are currently seeking a qualified and experienced system testing and implementation Manage support calls to ensure user support and that high service levels