troubleshoots incoming employee calls. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network implements standard operating procedures and customer service guidelines relating to IT support. As a Platform L3) you will exercise your excellent customer service skills along with the ability to apply technical Problem, Change, CMDB, Asset, Service Catalogue, Knowledge, and Service Portal as well as custom scoped
Manager to manage the department and deliver IT services (3 Years in a managerial / Senior Team Lead)
COBIT 2019
3 years exp as an IT Manager or Service Delivery Manager
3 years of exp managing teams
individuals
3 years of exp in managing vendor/service provider relationships
3 years of exp in managing
>MVC
of the major incident management process. Keep service desk informed of progress on major incidents and attended by third party vendor as well as internal service support teams. Daily, weekly and monthly reporting controls and/or process improvements. Assist the service desk team leader with P3 escalations when required at the service desk. What will set you up for success? Profitable Underwriting Client service (Comp disciplines Experience in working with multiple Service Providers and Technologies Excellent understanding
Permanent An award-winning, UK-based, IT-managed services provider is seeking a Microsoft 365 Modern Workplace and optimizing these applications in a managed service environment. Join a forward-thinking organization part of a team that is shaping the future of IT services, driven by core values that foster a supportive least two years of experience working in a managed service provider environment, delivering projects and migrations Microsoft Defender. Experience with IT-managed service tools such as Autotask, ITGlue, Datto RMM, and
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operational support to their growing Global Professional Services (PS) delivery team and leadership team across building its processes to scale. Professional Services Administration Maintenance of Resources General Resource allocation and assignments Professional Services Operations Timecard management Forecasting Billing operations experience, ideally in a Professional Services organization A passion for process improvement
of customer ICT networks as part of IT Managed Services offerings provided to Datacentrix customers. Support clients and client end-users in support of the Service Delivery Manager and Network Security Operations escalated incidents, problems and queries. Maintains service and quality levels according to of the company years' experience delivering Network Security Services in a customer environment. Excellent Communication
research, Digital product creation and strategy, Service and interaction design. Extensive experience in use of digital services Extensive experience in the creation of digital financial services and products financial technologies and innovation in the financial services space Advantageous: Product ownership/management
basis, for one of our clients in the Financial Services industry. The position will be based in Cape Town architecture skills to join our team at a Financial Services Company based in Cape Town. The ideal candidate collaboration skills Experience working in a Financial Services environment is a plus If you are a highly motivated for a challenging role with a leading Financial Services company in Cape Town, then we would like to hear