Document control. Solving of queries and problem solving
Management of Drive-Cam as well as Tracking reports
approach
tickets as required Raise and lead tasks PM (Problem Management) tickets as identified Action and coordinate
to support and maintain live applications. Problem management (PBMG) - Managing the life cycle of all problems
with ITIL processes (Incident, Change and Problem management) Experience in provider steering Any additional
incident management, change management and problem management ADVANTAGEOUS TECHNICAL SKILLS ITIL certification
Resolve Queries Identify problems requiring analyses, work with IT management and support teams on the prevent reoccurrence of problems. Drive Quality, Develop Processes and Manage SLAs Present updated processes these frameworks, such as Incident, Problem and Knowledge Management Good working knowledge and understanding
decision-making and problem-solving skills
knowledge, escalation procedures, incident and problem management, change management, etc. Excellence: Consistently
knowledge, escalation procedures, incident and problem management, change management, etc. Excellence: Consistently