Quality Assurance Call Centre Jobs in Johannesburg, Gauteng - Page 2

Qa Lead

North Johannesburg

 R65k - 85k per month

Implementation in accordance with the agreed Quality Assurance principles and standards in order to manage alignment across Business Analysis, Development, Quality Assurance and Environment to optimise the testing efficiencies on standards and procedures

Qa Lead- Sap

North Johannesburg

 R65k - 85k per month

Implementation in accordance with the agreed Quality Assurance principles and standards in order to manage alignment across Business Analysis, Development, Quality Assurance and Environment to optimise the testing efficiencies test assets to quality assure the solution and its architecture to ensure the overall quality of the solution on standards and procedures

Service Desk Agent I X5

Johannesburg

 Negotiable

while continuously striving to improve service quality and efficiency.

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What you’ll

• Accountable for own work quality, standards and outputs related to policies, procedures response time, quality and service delivery standards.
• Respond promptly to call centre calls in a professional Definition: Commits to achieving and maintaining high-quality results and provides a prompt, suitable and personalised Definition: Able to achieve pre-assigned quota of calls in set parameters
• Behavioural Indicators:

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Tester

Johannesburg

project specifications.

It Service Desk Analyst Johannesburg

 Talenco Recruitment Specialists

Johannesburg

OS and software related issues Competent in call centre management tools Matric National Diploma: Information

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Sap Engineer Johannesburg NEW

 Mediro Ict Recruitment

Johannesburg

support Interaction with clients through meetings, calls and emails Receiving, troubleshooting, resolving the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional deliverables to these feature teams and serve as a quality assurance of their deliverables. User interface transactional

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Cloud Application-test Manager (senior)

Midrand

Experience in test planning and strategies
- Quality assurance methodologies
- Coordinating all testing
- Participating in the preparation of quality assessments, reports, and metrics, formulating high-quality deliverables for clients
- Applying standards and specialist quality assurance expertise

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Senior Operation Engineer Melrose

 Computer Experts Personnel

South Africa

 R90K -R70 K CTC pm

cross functional partnerships with Fraud, Cost Assurance, IT teams and others to develop and ● implement improvement ● Manage national and international calling underlying carriers including cost analysis and irregularities or disputes from carriers, provide call records or other requested data, and work on resolutions updating product catalogues ● Maintaining and updating call charge rates ● Ensuring that prefix lists are maintained which may arise ● Revenue assurance tasks such as ensuring that cost effective call routes are utilized and

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It Support Engineer Midrand

 Nexio South Africa

Midrand

customer service. The engineer answers incoming calls, tracks all information on the Remedy system along accurately into the Remedy System Manage end to end all calls logged and providing updates to keep customers informed VIP's facing challenges and try and resolve on first call. Gathering information through analytical trouble Identify trends by monitoring and analysing incoming calls, problems and support requests. Use the required forthcoming attractions. Escalation and management of calls to agreed SLA's Avoid requests from breaching target

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Automation Tester Johannesburg

 Ilab

Johannesburg

development knowledge. Working knowledge of quality assurance methodologies. Ability to follow instructions

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