strong product and process knowledge Proven Call Centre management experience preferred Key Competencies:
Glacier product and process knowledge Proven Call Centre management experience will be an advantage
Glacier product and process knowledge Proven Call Centre management experience will be an advantage
operational development team directly supporting the call centre, reporting to the Head of IT with dotted line queries and the side effects on a busy operational call centre. Create and maintain constraints, keys and indexes technical team, management and non-technical call centre agents. Very good problem-solving skills and
years' experience in administration industry. Call centre experience would be beneficial. • Knowledge of
years' experience in administration industry. Call centre experience would be beneficial. • Knowledge of
optimised. Customer Care Call Centre Management Management of the call centre team to ensure the timeous
construction company that is looking for a dynamic Receptionist, Admin and Personal Assistant. The candidate
and maintaining company data through daily data capturing, quality assurance and customer support. KEY Quality Assurance (QA) checks in line with SOP on data captured into the systems, ensuring that data accuracy rotational peer QA checks in line with SOP on data captured into the system. • Ensure that error logs are control protocols. 6. Capture and Create System Data • Capture customer accounts (approved credit and cash pricing as per SOP or agreed timelines. • Meet data capturing accuracy targets through immediate self QA
Administration duties (calling clients, doing bookings, data capturing on in-house system, quotes, invoicing, follow-up