Relationship Manager to join their client's team in the Retail Industry. As a Customer Relationship Manager, you building and maintaining strong relationships with retail customers, ensuring their satisfaction with products maintain productive relationships with assigned retail customers Ensure excellent customer service standards experience as a Customer Relationship Manager or relevant role in the retail industry Excellent communication
Responsibilities: This role is responsible for managing one or more projects within the constraints of through the efforts or others Responsible for managing one or more projects within the constraints of Deliver to time and cost within agreed tolerances Manages people, work, and resources involved Establishes Establishes and updates plans with actuals and forecasts Manages deviations from plan Reports to respective stakeholders Relevant Project Management qualification 5-10 years of experience in project management, with experience
Customer Care Manager - Bloemfontein Description: A Customer Care Manager should have several years of working in customer service and/or personnel management. Experience in a Call Centre, sales/marketing customers request, complaints and resolve in a management roll. Needs to have experience in handling customers customers request, complaints and resolve in a management roll. Great communications abilities, including computer software to assist agents and personal at the branch. Training agents Managing conflict Call Centre
Customer Service Agent to join our team in the retail industry. In this role, you will be responsible phone, or through electronic communication channels Assist customers with inquiries, concerns, and complaints
techniques, like referring our company to friends Assist in organizing marketing events Track customers' customers' needs Refer issues and questions to managers if necessary Prepare product and customer reports and a desire to meet new people Experience in retail sales is a plus Marketing or relevant degree Grade
ponsibilities:
communication skills.
•Customer negligence process •Ensure stock takes are managed and prepared within the allocated time frame and •Telephonically /E-mail customer communication •Managing customer care •Customer feedback to general Tevo SLA monitoring •Adhering to external SLA with retailer (21 day) •Adhering to internal SLA (7 day) •Immediate ensure SLA is adhered. •Addressing area managers (regional managers) not collecting or delivering repairs
•Customer negligence process •Ensure stock takes are managed and prepared within the allocated time frame and •Telephonically /E-mail customer communication •Managing customer care •Customer feedback to general Tevo SLA monitoring •Adhering to external SLA with retailer (21 day) •Adhering to internal SLA (7 day) •Immediate ensure SLA is adhered. •Addressing area managers (regional managers) not collecting or delivering repairs