URGENT Manage team of four (4) Operations Co-Ordinators, SLA Contract and Account Management: 1.Review overall performance in SLA contract and account management, identifying areas for improvement. 3.Streamline data and insights, and align efforts for cost management. 5.Handle contract escalations, communicate with with stakeholders, and ensure timely resolution. 6.Manage contract cancellations, process requests, and comply comply with contractual obligations. 7. Project Management: Plan, implement, and schedule installation projects
URGENT Manage team of four (4) Operations Co-Ordinators, SLA Contract and Account Management: 1.Review overall performance in SLA contract and account management, identifying areas for improvement. 3.Streamline data and insights, and align efforts for cost management. 5.Handle contract escalations, communicate with with stakeholders, and ensure timely resolution. 6.Manage contract cancellations, process requests, and comply comply with contractual obligations. 7. Project Management: Plan, implement, and schedule installation projects
Keep your daily workflow updated for seamless management reporting. Strive for zero lost calls – you're accurately, ensuring their information is up to date and secure. Skills You Bring to the Table: Good written and client service/call centre experience. Good time management. Proactive and creative in resolving queries
Keep your daily workflow updated for seamless management reporting. Strive for zero lost calls – you're accurately, ensuring their information is up to date and secure. Skills You Bring to the Table: Good written and client service/call centre experience. Good time management. Proactive and creative in resolving queries
ponsibilities:
Senior Recruiter to provide support to the account managers, supporting and directing recruiters on day to able to support in the absence of the Account Manager Position Description Determine applicant requirements verify references. Arranges management interviews by coordinating schedules Manage and ensure that reliable rate and attrition is achieved Monitor daily management of groups to be occupied prior to start date Client Service Delivery People Management and experience in managing a team Provide daily direction and
Senior Recruiter to provide support to the account managers, supporting and directing recruiters on day to able to support in the absence of the Account Manager Position Description Determine applicant requirements verify references. Arranges management interviews by coordinating schedules Manage and ensure that reliable rate and attrition is achieved Monitor daily management of groups to be occupied prior to start date Client Service Delivery People Management and experience in managing a team Provide daily direction and
and efficient service to our clients leading, managing, developing and motivating a team of call centre Provide input into team awards and implement and manage incentive budgets Monitor and plan weekly team on a monthly basis and monitor adherence thereto Manage physical resources and tools of trade eg seating and procedures are referred to the Operations Manager • Any decision made must be consistent for all typically 1 week to 1 month Size Team Leaders typically manage a team of 12 Agents and operate within a team of
Retention Team Leader. The successful candidate will manage a team of Client Service and Retention Consultants and will report directly to the Client Service Manager. The candidate must be highly efficient, energetic necessary tools, resources, skills, and knowledge to manage their assigned client portfolio effectively Conducting members Ensuring continual communication between management and staff Adhere to and enforce internal policies investigative and problem-solving skills Excellent time management Ability to prioritize and multitask High levels