problem management database provided through the service desk. Handles problem recognition (catalogue of services)
problem management database provided through the service desk Handles problem recognition (catalogue of services)
resolution of technical issues escalated by Service Desk, Level 1 or 2 IT resources. IT Technical design budgets. Prioritise and respond to escalated service desk tickets and IT support service providers, ensuring
skills
- Passionate about Customer Service
- Travel Desk experien
customers: Analyse recurring incidents on the service desk and solve through interaction with key stakeholders
iewing tickets and requirements on Autotask Service Desk
Reviewing tickets and requirements on Autotask Service Desk Ensuring Autotask is updated on ticket progress
The successful candidate will report to the Service Desk Team Leader PLEASE NOTE: Only candidates who
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