the computer system and network. Ensure that service desk calls are responded to and resolved in an efficient
incoming tickets from remote IT teams, such as service desk, desktop support, network support, etc.
and Attributes: Knowledge of governance of a Services Desk Level 2 function to ensure the overall IT and
devices (printing, laptops, desktops, managed service desk, boardroom equipment, Microsoft Services and
problem management database provided through the service desk Handles problem recognition (catalogue of services)
problem management database provided through the service desk. Handles problem recognition (catalogue of services)
problem management database provided through the service desk Handles problem recognition (catalogue of services)
resolution of technical issues escalated by Service Desk, Level 1 or 2 IT resources. IT Technical design budgets. Prioritise and respond to escalated service desk tickets and IT support service providers, ensuring
customers: Analyse recurring incidents on the service desk and solve through interaction with key stakeholders