Service Desk Engineers provide IT end-user support on various components of an IT environment, including
maintenance procedures Document processes Maintain service desk records Provide first time resolution Knowledge
qualified candidate into the position of a IT Service Desk Agent: Level 1. This position is based at Electronic
including: Quality Assurance, Service Desk. Familiarity with the IVANTI Service Desk system (previously known
Quality Assurance, Service Desk.
devices (printing, laptops, desktops, managed service desk, boardroom equipment, Microsoft Services and
stakeholders Manage system/technical issues by logging service desk tickets with IT Track all system/policy/operational
stakeholders Manage system/technical issues by logging service desk tickets with IT Track all system/policy/operational
perform periodic telephonic duty on the technical service desk, providing second line telephonic support to
devices (printing, laptops, desktops, managed service desk, boardroom equipment, Microsoft Services and