are complied with consistently Manage all cost centres and coordinate the movement of Products and information information flow from and to different cost centres Storage Management Stock Management Monitor daily orders practices of ERP system. Drivers license and own car On call 24/7 Please note only shortlisted candidates will
provide support to the correspondence and walk-in-centre teams as and when required Completing administrative Ability to deal with complexity of different types of calls and clients Ability to prioritise and function positively towards NOT NEG Matric/Grade 12 6 months contact centre experience/client services experience Excellent
to any of the company branches, and to the data centre for support. Flights and accommodation in the Western Western Cape will be paid for by company. • Log calls with external providers where and when necessary manage support calls by providing continual feedback, timeous resolution and follow-up calls after closure role • Windows servers 2016 R2 and Hyper V, System Centre • SCOM, DPM 2012 R2 and SCCM 2012 • FortiGate Firewall
all Client/Operations Surveys Complete respective Call Listening Update all campaign information Timeously Contact Centre Operations (Lexis Nexis) At least 2-3 years Recruiting experience within a Call Centre Call
all Client/Operations Surveys Complete respective Call Listening Update all campaign information Timeously Contact Centre Operations (Lexis Nexis) At least 2-3 years Recruiting experience within a Call Centre Call
the inbound calls for all lines assigned to Group Schemes
assurance and governance of programme modules, student progression, assessment, and graduation for all all Executive Education programmes and students.
postgraduate students.
Supervising and guiding the research of postgraduate students at Honours,
diverse group of undergraduate and postgraduate students on the themes critical education and humanising
supervise the research of Honours, Masters and PhD students.
Conduct research independently and in a
diverse group of undergraduate and postgraduate students in critical education and humanising pedagogy
the research of Honours, Masters and Doctoral students.
Ability to conduct research independently
with drive and initiative who is able to motivate students and help them establish and engage with different within the teaching, and the need to help the students identify and develop a distinctive African voice the presentations, find supervisors for each student’s thesis, as well as presenting all academic results results in a quarterly report at Sub Senate. Conduct student consultations. Oversee content and lesson plans as Open Days and consultations with prospective students where required Key competencies [role associated]
Contact Centre Certifications Minimum applicable experience (years): 5 years in Contact Centre's 3 years years in Contact Centre Management / Supervision Required nature of experience: Team management / supervision ensure wrap-up tasks (for example capturing the call outcome and notes) are completed accurately and to procedure. Ensure agents action inbound sales calls according to procedure. Drive the upsell of additional the products working over either voice or video call, live chat, email or text message. Ensure agents