well as independently and submit deliverables on time and in excellent quality. · Strong interpersonal service request or real incident tickets. The solution time is equal for both ticket types. There are no exceptions Service time DAM operations concerning ticket handling: · Critical/High/medium/low: 724 Solution time DAM 4 Std. · Medium: 17 Std. · Low: 35 Std. Solution time DAM operations concerning service request ticket
Setup and Administration on platform Accurate and timely setup of all client programmes on the adumo Engage 3rd party vendors Tracks, follows-up and ensures timely fulfilment of all orders End-to-end management clients Works with 1st and 2nd line support to ensure timely response and resolution of client issues Escalates services Reduced turnaround times for orders Improved ticket response times Drives reduction in customer
well as independently and submit deliverables on time and in excellent quality.
· Strong interpersonal
service request or real incident tickets. The solution time is equal for both ticket types. There are no exceptions
exceptions concerning public holidays.
Service time DAM operations concerning ticket handling:
·
/>· Critical/High/medium/low: 7*24
Solution time DAM operations concerning incident ticket handling:
· Low: 35 Std.
Solution time DAM operations concerning service request ticket
Provide support on all production clients in a timely manner as outlined by company service level agreements servers.
descriptions. Analyze issues and develop resolutions in a timely fashion. Provide support to clients on all supported Manager in a timely fashion. Track and manage your work record via regular time and ticket/ task time entries
Solutions. Ensuring that projects are completed on Time and within Budget as required by the project including competently Planning contingency programs in case time frames during cutovers don't go as planned to avoid to team members for engagement and managing your time efficiency Excellent expertise in PtP and PMP microwave planning will be done. Organisational skills and time management – to deal with busy periods and large
that are outside of your Job Description from time to time.
processes Maintain service desk records Provide first time resolution Knowledge of computer programs and hardware interpersonal skills Excellent organizational and time management skills
within the shortest time possible
* Carrying out market research to timely procure new fibre assets
implementing solutions. Handling escalations and ensuring timely resolution of customer issues. Communication and understanding their pain points, and providing timely support. Remote R48 000- 8 5 000 PM