incoming client inquiries via phone, email, and ticketing system
well-established Logistics company is looking for an Agent Performance And Relationship Manager to join their in African trade countries. Responsibilities: •Agent Network Management •Risk Management •Collaboration implementation •Commerial expertise including: agent management •Africa Risk management experience will
career that goes beyond mere employment; become an agent of change in transforming lives through technology Plan tickets for teams every day (project management) Manage numerous teams and track daily tickets Manage Oversee that teams have completed summaries Close tickets Vehicle management (rentals, inspections etc.)
not limited to:
Reviewing tickets and requirements on Autotask Service Desk Ensuring Autotask is updated on ticket progress Ensuring tickets are completed timeously Ensuring a summary of work done is always given on the ticket Ensuring Ensuring after each ticket is complete and that the feedback form has been sent to the client Ensuring all types, categories, severity, and urgency of the ticket. Building sustainable relationships and trust with support Using the best electronic means available (ticket system, monitoring, remote, email, telephone or
incident handling Tickets can be opened as service request or real incident tickets. The solution time time is equal for both ticket types. There are no exceptions concerning public holidays. Service time DAM DAM operations concerning ticket handling: · Critical/High/medium/low: 724 Solution time DAM operations operations concerning incident ticket handling: · Critical: 1 Std. · High: 4 Std. · Medium: 17 Std. · Low: 35 time DAM operations concerning service request ticket handling: · Critical: 1 Std. · High: 4 Std. · Medium:
Plan tickets for teams every day (Project Management) Manage numerous teams and track daily tickets. Manage teams have completed daily summaries. Closing of tickets. Vehicle management (rentals, inspections etc.)
incident handling Tickets can be opened as service request or real incident tickets. The solution time time is equal for both ticket types. There are no exceptions concerning public holidays. Service time DAM DAM operations concerning ticket handling: Critical/High/medium/low: 724 Solution time DAM operations operations concerning incident ticket handling: Critical: 1 Std. High: 4 Std. Medium: 17 Std. Low: 35 Std. Solution time DAM operations concerning service request ticket handling: Critical: 1 Std. High: 4 Std. Medium:
collaboration tools. Jira Ticketing System Management: Oversee and administer the Jira ticketing system, ensuring effectively tracks, manages, and resolves IT support tickets and project tasks. ERP Administration: Manage the technologies. Proficient in managing the Jira ticketing system, Sage X3 ERP (Advantageous), Active Directory
systems Responding to client IT support requests/tickets. Providing technical support on-site Offering solutions Join weekly meeting with the IT manager to track ticket and SLA progress Bachelor's degree in design engineering of on-site tickets & assist Head Office users remotely when required, depending on ticket volume. Driver's