Vehicle management (rentals, inspections etc.) Training of fi eld team technicians - when required Ensure with the Head of Customer Engagement to develop training material for fi eld teams (interfacing with clients) performance-related incidents Execute general operational duties applicable to your area Matric, Diploma team of passionate individuals Experience in operations and project management Computer literate with Entrepreneurial fl air and good knowledge of operations management Sound technical industry knowledge
timeously to end-users and team members Training On-boarding and training of end-users on iManage, inhouse styles (Practice Management Software) General Assist HR with operations staff skills audits Provide guidance on best Directory User training experience (MS Word, iManage) Minimum of 5 years experience on training/assisting
Responsibilities:
Operational Planning:
- Develop and implement
Plan and coordinate team activities to meet operational goals.
- Analyse performance data to continually
Proactively identify and remove operational blockers
Operational Implementation:
- Oversee the day-to-day operations of the second line technical support team.
- Ensure effective
on service quality.
- Regularly review operational expenses and seek opportunities for efficiency
to coach and give training to fellow colleagues and users when required User training Compiling of user user and operational manuals System audits Users sign off Understanding of integration between different
coach and give training to fellow colleagues and users when required.
- User training
- Compiling
Compiling of user and operational manuals
- System audits
- User sign off
teams. Gather client training requirements for post-rollout platform operation and facilitate client direction for subsequent work streams. Prepare training materials for client capability building and platform usability, administering web-based and instructor-led training sessions. Continuously track client expectations streams throughout the project lifecycle and operations. Monitor and report on CSAT, MTTD, velocity,
pment and monitoring of integration between operational and financial systems
Ensures operations by training client personnel and providing support Ensures operation by training client
Ensures operations by training client personnel and providing support Ensures operation by training client
effectively address stakeholders' needs. This role operates at a junior to mid level, requiring strong analytical Creation of release notes, training material and training Assist the Operations Managers and Executives