Operations Manager (Information Technology)
We are seeking an Operations Manager ng>Stakeholders
Position Summary: The clients network operations division operates, architects, and maintains the core infrastructure projects and operations for the region and business. The Network Operations Engineer's role is is to ensure that core network operations are reliable and efficient by monitoring network performance automation tools to enhance operational efficiencies, and mentoring engineers in operations and basic networking Responsibilities: Ensure that the core infrastructure is operational by proactively identifying, investigating and
Position Summary: The clients network operations division operates, architects, and maintains the core infrastructure projects and operations for the region and business. The Network Operations Engineer's role is is to ensure that core network operations are reliable and efficient by monitoring network performance automation tools to enhance operational efficiencies, and mentoring engineers in operations and basic networking Responsibilities: Ensure that the core infrastructure is operational by proactively identifying, investigating and
timeously to end-users and team members Training On-boarding and training of end-users on iManage, inhouse styles (Practice Management Software) General Assist HR with operations staff skills audits Provide guidance on best Directory User training experience (MS Word, iManage) Minimum of 5 years experience on training/assisting
coach and give training to fellow colleagues and users when required.
- User training
- Compiling
Compiling of user and operational manuals
- System audits
- User sign off
initiate and plan fraud awareness campaigns and training in general and in specific areas of the business awareness training/ learning and development experience.
Operational Planning <
recommend preventative measures, improvements, and training initiatives. Project management/ operational delivery
coach and give training to fellow colleagues and users when required. - User training - Compiling of of user and operational manuals - System audits - User sign off
prerequisite.
weekends and public holidays on implementation and operations (IT Support) related tasks.
- Flexibility
THE ROLE?
- 3-5 years of DevOps (Operations, configuration/development) experience in commercial
- Preparing User Manuals and conducting training to business process owners.
- Preparing cut-over
Receiving, troubleshooting, resolving, and closing operational and maintenance tickets within SLAs.
- Development
weekends and public holidays on implementation and operations (IT Support) related tasks. - Flexibility to WE NEED FOR THE ROLE? - 3-5 years of DevOps (Operations, configuration/development) experience in commercial roles. - Preparing User Manuals and conducting training to business process owners. - Preparing cut-over Receiving, troubleshooting, resolving, and closing operational and maintenance tickets within SLA's. - Development