NQF level 5 (1 3 year certification course) in Call Centre, Customer
ties:
Call allocated customers daily as per call cycle.
Handle incoming sales or general calls.
Provide support to Sales Representatives by assisting clients or departments.
Assist the Call Centre Supervisor when required.
Assist
design and messaging, test protocols, email and call centre integration, and performance assessment. Ensure management. Collaborate with digital marketing and call centre teams Promotion management Partner with marketing
design and messaging, test protocols, email and call centre integration, and performance assessment. Ensure management. Collaborate with digital marketing and call centre teams Promotion management Partner with marketing
their Distribution Centre in Brackenfell Preparation of training schedules Training in the classroom and the job Providing input for the development of training material Coaching and mentoring Conducting performance performance assessments Feedback to management on training/trainee performance Assisting with driver learnership
their Distribution Centre in Brackenfell Preparation of training schedules Training in the classroom and the job Providing input for the development of training material Coaching and mentoring Conducting performance performance assessments Feedback to management on training/trainee performance Assisting with driver learnership
methodologies, such as individual coaching and classroom training. Assisting in evaluating employees' learning performance National Diploma in Occupationally Directed Education Training and Development Practices, or equivalent or part Preferrable. Experience: Essential: 24 months Call Centre / BPO experience 2 years Customer Service experience to maintain and maximise performance. To ensure training material is relevant, accurate and fit for purpose; evaluate the effectiveness of new hire and on-going training. Maintain knowledge on changes to client products
methodologies, such as individual coaching and classroom training. Assisting in evaluating employees' learning performance National Diploma in Occupationally Directed Education Training and Development Practices, or equivalent or part Preferrable. Experience: Essential: 24 months Call Centre / BPO experience 2 years Customer Service experience to maintain and maximise performance. To ensure training material is relevant, accurate and fit for purpose; evaluate the effectiveness of new hire and on-going training. Maintain knowledge on changes to client products
Sales generation at required profit margins Cold calling, canvassing for new business throughout the relevant license and own transport 3 - 5 years strong Call Centre Sales experience Computer literate on MS Word
Sales generation at required profit margins Cold calling, canvassing for new business throughout the relevant license and own transport 3 - 5 years strong Call Centre Sales experience Computer literate on MS Word