for a Call Centre Manager. The role will involve the daily running and management of the call centre through areas of improvement or development. Ensure that calls are answered by staff within agreed time scales development Change management Effective management of Call Centre & Assessing functions Effective submission skills audit Prepare training needs analysis Schedule training with relevant training provider Facilitate Facilitate the delivery of training as per schedule Ensure compliance with agreed upon development plans for
Responsibilities:
OF DUTIES : Handle telephone queries. Record all calls received. Attend to all claims queries received
for a Call Centre Manager. The role will involve the daily running and management of the call centre through areas of improvement or development. Ensure that calls are answered by staff within agreed time scales development Change management Effective management of Call Centre & Assessing functions Effective submission skills audit Prepare training needs analysis Schedule training with relevant training provider Facilitate Facilitate the delivery of training as per schedule Ensure compliance with agreed upon development plans for
Internal admin support Internal communication to call centre Adhoc duties The post Administrator appeared
management system) and provide guidance and advice to centre, relevant parties, and service providers involved municipal services expenses and recoveries during the centre budget preparations. • Ensures that utility (Energy/waters) systems at the managed centres are operational and reports faulty equipment to centre management and a service • The knowledge and ability to receive Niagara training in order to modify the BMS display or generate application as unsuccessful For any enquiries, please call 012 346 1950 R650 000 pa
management system) and provide guidance and advice to centre, relevant parties, and service providers involved municipal services expenses and recoveries during the centre budget preparations. • Ensures that utility (Energy/waters) systems at the managed centres are operational and reports faulty equipment to centre management and a service • The knowledge and ability to receive Niagara training in order to modify the BMS display or generate application as unsuccessful For any enquiries, please call 012 346 1950 R650 000 pa
and professional stock, troubleshooting (but not training), product spotlights and general value adds.
of return stock/stock control.
collaborating with peers and receiving both formal training as well as day-to-day mentoring from your manager supportive work environment – employees are at the centre, we value every individual and support initiatives