Training Call Centre Claremont Jobs in South Africa - Page 5

Field Support Engineer

Sandton

 Negotiable

you’ll do:

• Call Updating - To ensure that all calls are updated daily with meaningful comments and that correct call update templates are used and completed fully on all calls
• Asset input average contractual SLA requirements
• All calls which can be resolved remotely is redirected back team.
• Productive Call Rate - To ensure that the agreed upon number of calls are resolved per day Flows - Adherence to Call Management System/any assisted tool used workflows
• Call Ageing - Ensure

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Build Engineer Western Cape

 Pro Talent

Western Cape

 25000

scripts and configure IVR call flows on our PBX products  Configure contact centre solutions on our OneContact

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Sap Fiori Developer

Johannesburg

advisable)

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Senior Sql Developer Randburg

 One-click Recruitment Pty Ltd

Randburg

operational development team directly supporting the call centre, reporting to the Head of IT with dotted line queries and the side effects on a busy operational call centre. Create and maintain constraints, keys and indexes technical team, management and non-technical call centre agents. Very good problem-solving skills and

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Field Technician Port Elizabeth

 Headhunters

South Africa

Duties: Attend to technical and software field calls within the required SLA's. Setting up and delivering Complete relevant calls accurately via the Mobile APP, whilst adhering to the mobile call process. Maintain necessary. Attend training as and when required assuming all M-PLUS Product Training is completed in advance advance. Completing of M-PLUS/E-Learning product training courses as per time frames set. Kindly be advised

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Manager Services George, Western Cape

 Atns Company Limited

George

how all the aspects of the Air Traffic Service Centre/Unit strategy are being received in the business Set clear targets for the Air Traffic Service Centre/Unit and ensure achievement of such targets by to ensure alignment of the Air Traffic Service Centre/Unit operations to their needs. Ensure the effective integration and implementation of all Air Traffic Service Centre/Unit 's resources to meet the required service and continuously review the Air Traffic Service Centre/Unit's Station Standing Instructions, policies

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Manager: Air Traffic Services Fagg (readvertisement)

 Atns Company Limited

George

how all the aspects of the Air Traffic Service Centre/Unit strategy are being received in the business Set clear targets for the Air Traffic Service Centre/Unit and ensure achievement of such targets by to ensure alignment of the Air Traffic Service Centre/Unit operations to their needs. Ensure the effective integration and implementation of all Air Traffic Service Centre/Unit 's resources to meet the required service and continuously review the Air Traffic Service Centre/Unit's Station Standing Instructions, policies

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Bi Business Analyst Durban

 Helen Lucre Resourcing Ltd.

eThekwini

Logistics Company with footprint in all major SA centres has an opening in their Durban office. This is Implementing new and upgraded systems System testing User training

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Sql Developer Cresta . Hybrid (3 Days Remote 2 Days Office) NEW

 Computer Experts Personnel

South Africa

 60-50k pm

and external stakeholder expectations. Schedule training sessions before implementation of new reports assist in creating collections strategies for the call centre. Provide insight on performance through accurate and external stakeholder expectations. Schedule training sessions before implementation of new reports assist in creating collections strategies for the call centre. Provide insight on performance through accurate assist in creating collections strategies for the call centre. Provide insight on performance through accurate

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Cloud Engineer Woodstock

 Datafin It Recruitment

Woodstock

escalation from the Service Desk Analyst, Cloud Command Centre or in conjunction with other Specialist teams within systems. Act as a point of escalation for support calls which cannot be resolved by more junior teams. Perform up-to-date and in line with industry standards. Train and mentor peers and Juniors. Maintain accurate customer, partner and supplier requests, telephone calls and emails in a timely and professional manner.

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