year’s quality management experience in a Call Centre environment to join their team on a 3 year contract or similar ATS systems.
The contact centre service will support the channels below (and any support (both inbound and outbound).
About our Client: Our client is a prominent technology solutions provider committed to ensuring customer satisfaction across various sectors including businesses, governments, educational institutions, and healthcare organisations. Their strong commitment to excellence motivates them to understand a
About our client: Our client is a prominent technology solutions provider committed to ensuring customer satisfaction across various sectors including businesses, governments, educational institutions, and healthcare organisations. Their strong commitment to excellence motivates them to understand a
About our client: Our client is a prominent technology solutions provider committed to ensuring customer satisfaction across various sectors including businesses, governments, educational institutions, and healthcare organisations. Their strong commitment to excellence motivates them to understand a
About our Us: Our client is a prominent technology solutions provider committed to ensuring customer satisfaction across various sectors including businesses, governments, educational institutions, and healthcare organisations. Their strong commitment to excellence motivates them to understand and a
operations within their dynamic Shared Service Centre. Collaborate with a high-performing team to enhance
ong>Training Administration:
experience in a Call Centre environment to join their team on a 3 year contract The contact centre service will Walk-in centre face to face support. Instant Messaging/AI Support. Special projects (training, exhibitions
OS and software related issues Competent in call centre management tools Matric National Diploma: Information
application support NetSurIT Cloud operation security centre)
Computer builds (standard company build policies)
Covering calls for other office facilities such as connectivity
machines via Microsoft cloud operation security centre
Support users across the branch network via
Information
Record and analyse IT calls logged & determine patterns to pro-actively
/>Set goals for the year and ensure that personal training and development takes place
Ensure alignment