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We are currently recruiting for a Call Centre Representative with a passion for sports betting that will behavior. We are currently recruiting for a Call Centre Representative for sports betting that will be behavior. Manage large amounts of inbound and outbound calls in a timely manner. Follow communication “scripts” personality types. Must be willing to work shifts. The Call Centre is a 24-hour operation and agents work on a rotational
We are currently recruiting for a Call Centre Representative with a passion for sports betting that will behavior. We are currently recruiting for a Call Centre Representative for sports betting that will be behavior. Manage large amounts of inbound and outbound calls in a timely manner. Follow communication “scripts” personality types. Must be willing to work shifts. The Call Centre is a 24-hour operation and agents work on a rotational
Responsibilities:
managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and and conduct regular quality assurance checks of call and ensure processes and procedures are adhered rhythm. Ensure employees have access to appropriate training and other resources to perform their jobs. Provide Leader / Manager in a call centre environment Completed the in-house supervisory training programme and product product specific training Strong MS Excel and PowerPoint skills
effective call centre service in order to achieve member satisfaction. To deliver an effective call centre cases Telephone Etiquette. Answering telephone calls in a way that achieves member satisfaction Risk contain costs for both members and fund. On-going training and development. To update knowledge and skills Customar Service Delivary. To deliver an effective call centre service in order to achieve member satisfaction Customer Service delivery.To deliver an effective call centre service in order to achieve member satisfaction
customers are assisted remotely via video calls, voice calls, emails and text messages. • Product Experts and email support • Video calling experience (advantageous) • Contact centre experience • Telephonic sales AND OBJECTIVES Sales 30% • Take all inbound sales calls and process sales where appropriate. • Upsell additional • Provide customers with relevant product or training information as required. • Maintain a high sales returns. Customer Support 30% • Answer any inbound calls and assist as far as possible. • Maintain a high
customers are assisted remotely via video calls, voice calls, emails and text messages. • Product Experts and email support • Video calling experience (advantageous) • Contact centre experience • Telephonic sales AND OBJECTIVES Sales 30% • Take all inbound sales calls and process sales where appropriate. • Upsell additional • Provide customers with relevant product or training information as required. • Maintain a high sales returns. Customer Support 30% • Answer any inbound calls and assist as far as possible. • Maintain a high
team. You will be responsible for answering calls, making calls, dealing with queries and complaints, updating years customer service experience within a contact centre is a must Able to speak, read and write (you will
team. You will be responsible for answering calls, making calls, dealing with queries and complaints, updating years customer service experience within a contact centre is a must Able to speak, read and write (you will