and promote our products and services in our Randburg store. Post about our products/services online potential customers Thoroughly understand our products and services to inform potential customers Use positioning ideas Provide feedback to the Marketing and Product departments regarding customers' requests Able complaints Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise Recommend possible products to meet the customers' needs Refer issues and
customers Ensuring that customers are satisfied with products or services Following up with clients or customers Technician to repair products Make arrangements for delivery of repaired products Letting customers or or clients know about additional products or services Determining the quickest, most effective ways to concerns Troubleshooting common issues with a product or service Communication around escalated or difficult sensitivity Detailed technical explanation of products, services or systems to internal or external customers
Years exp: min 4 years.
Attend to broker/client queries Articulate company products and services to brokers/clients Liaise with broker with customers to build their understanding of products Create reports/data extracts as per broker's request practices A record of confidence dealing/explaining products to clients/brokers Sound computer skills - Microsoft
Attend to broker/client queries Articulate company products and services to brokers/clients Liaise with broker with customers to build their understanding of products Create reports/data extracts as per broker's request practices A record of confidence dealing/explaining products to clients/brokers Sound computer skills - Microsoft
Remuneration: Basic: R8,000 R2,000 attendance and productivity bonus Average upsell retention commission: trust pilot as evidence of the quality of our product and our commitment to customer service and we are daylight saving) Typical queries: Delivery queries Product queries Warranty (The role is working from home
that the existing clients are satisfied with the products and service
Collect and deliver samples for
promotions, as well as to purchase the correct products for their application needs
Deliveries to
to optimise and streamline the performance and production output and to assist with energy efficiency of
should also be knowledgeable on all aspects of the products, systems and processes. Mentors the team and gives correspondence • Ensure efficiency of service productivity and performance in the contact centre through • Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets • Completed Matric (Grade 12)
Responsibilities will include servicing clients and up sell products according to clients needs. Servicing of existing
escalations, and surveys (internal and external) for product and process improvements. Maintain and enhance