existing clients are satisfied with the products and service
Collect and deliver samples for colour matching
Network with other service providers in the industry to obtain information
specials and promotions, as well as to purchase the correct products for their application needs
Deliveries
Customer Service Ambassador to be the face of our company and promote our products and services in our our Randburg store. Post about our products/services online (e.g. social media and forums) Create, share customers Thoroughly understand our products and services to inform potential customers Use word-of-mouth Provide feedback to the Marketing and Product departments regarding customers' requests Able to effectively
ensure the daily effectiveness of the overall department. The candidate will thus, be a key member of ensure the functionality and coordination of the department.
solutions and aiming to set higher standards in service and societal impact. Emphasising continual growth position is ideal for individuals adept at customer service, focusing on financial management, issue resolution mandates, and ensuring all financial setups are correct Customer interaction (15%): address incoming calls
every incident and send them to the operations department.
offences Do all other reasonable duties required by department Assist with translation of other languages when
and managing team members effectively. Customer Service: Handling customer complaints and queries professionally and implement customer service policies and procedures Monitor customer service representatives' performance Analyse customer service trends and recommend improvements Train and onboard new customer service representatives customer service representatives' adherence to company policies and procedures Ensure customer service representatives maintain a high level of customer service Prepare and analyse customer service reports Foster an environment
every incident and send them to the operations department. Dispatch responders to sites ensuring they are
every incident and send them to the operations department. Dispatch responders to sites ensuring they are
maintain claims standards and provide quality client service:
Service delivery to ensure customer satisfaction: