Sales/Reception. To effectively manage the entire customer service. experience – walk in customer base followed by for the customer base. Ensuring that customer service levels are maintained to the highest standards on time, correctly, and documentation is correct and accurate (On time, in full, correctly invoiced) dealings with customers, suppliers, and other departments are prompt and professional promptly resolve control adhere to SHEQ requirements: Identify and correct unsafe practices or activities. Prepare relevant
opportunities. Liaise with internal sales department to ensure service levels are continually improved. Send support required by the customer Attend to customer service needs with regards to Arrange and attend monthly training department to ensure training on the use of company products. Marketing Department Functions subordinates with regards to advising the customer correctly. Attend customer meetings and site visits with
for the Funds. Utilising the documents system correctly (Oculus). Basic understanding of Benefits funds faxing requested documents. Forward queries to departments and give feedback to members. Assisting companies
product and new process, and provide best of breed service to all clients being local and international asset counterparty set-up - Trade Lifecycle support – ensure correct trade booking, confirmation and settlement. - Review Compliance with company policy and procedures, Client Service Level Agreements and internal controls. - Ensuring Ensuring Corporate Actions and elections are correctly processed. - Review of daily units in issue reconciliation to 5 years experience of: - Financial services support departments and business problems - Trading methodologies
Upload new employees onto Trec; Ensure upkeep of correct information on Trec & VIP; Capture wage leave fund claim forms, send the forms to the claims department and follow up on this to ensure staff are paid; to ensure hours for apprentices are captured correctly; Follow up with managers where leave forms are termination documentation for staff (UIF, Certificate of service, provident fund withdrawals etc.); Complete all assisting wage employees to complete documentation correctly; Ensure all payroll documents received are sent
Upload new employees onto Trec; Ensure upkeep of correct information on Trec & VIP; Capture wage leave fund claim forms, send the forms to the claims department and follow up on this to ensure staff are paid; to ensure hours for apprentices are captured correctly; Follow up with managers where leave forms are termination documentation for staff (UIF, Certificate of service, provident fund withdrawals etc.); Complete all assisting wage employees to complete documentation correctly; Ensure all payroll documents received are sent
JOB
Processing timeously at the correct delivery address at commercially viable margins orders and enquiries efficiently by ensuring that correct products are delivered,
2. MAIN
ise with Technical. Production and Accounts departments to ensure that the product can be manufactured/outsourced
(MOQ) are agreed with customer and Production department.
responsible for the financial and management of the department. The successful candidate should detail orientated
vely manage the administration and accounts departments ensuring that all processes are strictly in compliance
fectively co-ordinate audits and take prompt corrective action where required
communicated to relevant parties • Ensure all freight is correctly processed • Rectify any discrepancies from the follow up on service levels • Liaise with various departments • Ensure KPI's are of the correct criteria internally and externally • Liaise with the outbound department to source sufficient resources Staff Management: Conduct and HR policies • Internal and external services pertaining to the operation • Occupational Health
communicated to relevant parties • Ensure all freight is correctly processed • Rectify any discrepancies from the follow up on service levels • Liaise with various departments • Ensure KPI's are of the correct criteria internally and externally • Liaise with the outbound department to source sufficient resources Staff Management: Conduct and HR policies • Internal and external services pertaining to the operation • Occupational Health