Key Performance Areas Customer Service - Receive calls from senior customer engineer/ help desk. - Verify/ users. - Keep users posted on the progress of their calls. - Ensure that there are no comebacks on work done remote/satellite customer call-outs (hardware, software and network calls). - Provide telephone infrastructure
Internal admin support Internal communication to call centre Adhoc duties The post Administrator appeared
TRANSPORT
* MUST be available for Call outs/Breakdowns
* Clean Criminal
aging buckets. Receiving inbound calls/ensuring outbound quality call quota is reached daily/weekly/monthly query handling will be checked. Quality of e-mails, calls and letters sent will be evaluated. Quality of notes
aging buckets. Receiving inbound calls/ensuring outbound quality call quota is reached daily/weekly/monthly query handling will be checked. Quality of e-mails, calls and letters sent will be evaluated. Quality of notes
if you are: - A people's person - Willing to cold call and learn phone persuasion skills - Able to speak
OF DUTIES : Handle telephone queries. Record all calls received. Attend to all claims queries received
to workplace concerns and violations via inbound calls that enable our client's customers around the world criminal record Minimum 2 years work experience in a Call Centre Customer Care, claims or insurance sales
or dealer level mandatory Minimum of 2 years in a call centre environment Ability to communicate and interact
or dealer level mandatory Minimum of 2 years in a call centre environment Ability to communicate and interact