Job Title : Call Centre Operations Manager Division : PG Glass Area : Bedfordview Closing Date : 31st Over 110 Fitment Centres are available to replace or repair auto glass, PG Glass Medic® chip repair, windscreen glass in homes and buildings. A 24-hour contact centre is available to serve customers and process insurance the perfect opportunity for you As the Contact Centre Operations Manager, you'll play a pivotal role driving efficiency and excellence within our contact centre operations. Your main objective will be to provide
Job Title : Call Centre Operations Manager Division : PG Glass Area : Bedfordview Closing Date : 31st Over 110 Fitment Centres are available to replace or repair auto glass, PG Glass Medic® chip repair, windscreen glass in homes and buildings. A 24-hour contact centre is available to serve customers and process insurance the perfect opportunity for you As the Contact Centre Operations Manager, you'll play a pivotal role driving efficiency and excellence within our contact centre operations. Your main objective will be to provide
Lead, coach, and mentor contact centre agents and teams to achieve key performance indicators aligned aligned to company objectives. Manage contact centre agents and teams to meet set KPI targets through performance performance analysis reporting and feedback Analyze call centre data and metrics to identify trends, track performance 2IC or team leader role within a large contact centre Excellent interpersonal communication skills and
as needed.
for medical aid schemes (Unity, Sizwe, etc.) on time. Following up on payments due from Medical Aid Schemes
for medical aid schemes (Unity, Sizwe, etc.) on time. Following up on payments due from Medical Aid Schemes
in above mentioned industries. Market related Medical Aid Industry leaders Annual awards function Fun team
business clients by networking, referrals, cold calling, and other business development strategies. Risk clients and the company. Perks of the business: Medical Aid Contribution Provident Fund Contribution Earning
business clients by networking, referrals, cold calling, and other business development strategies. Risk clients and the company. Perks of the business: Medical Aid Contribution Provident Fund Contribution Earning
Benefits – the standard PG Group benefits; Medical Aid and Provident Fund.