Job Title : Call Centre Operations Manager Division : PG Glass Area : Bedfordview Closing Date : 31st services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, glass in homes and buildings. A 24-hour contact centre is available to serve customers and process insurance the perfect opportunity for you As the Contact Centre Operations Manager, you'll play a pivotal role driving efficiency and excellence within our contact centre operations. Your main objective will be to provide
Job Title : Call Centre Operations Manager Division : PG Glass Area : Bedfordview Closing Date : 31st services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, glass in homes and buildings. A 24-hour contact centre is available to serve customers and process insurance the perfect opportunity for you As the Contact Centre Operations Manager, you'll play a pivotal role driving efficiency and excellence within our contact centre operations. Your main objective will be to provide
holistic care to all residents. It focusses on quality of life and high standards of care, health, and met. Leadership to drive a quality improvement culture within the Care Centre Human Resource Management ongoing care requirements Ensures the variety and quality of wellness activities that are available for all
for the position of Head Enterprise Risk & Quality Management (Peromnes Grade 5 ) based at Head Office plans and emergency plan. Quality Management System (QMS) - Develop the Quality Management Policy, framework departments to verify compliance with Implemented Quality Management System. Assess internal policies and requirement. Report Quality system performance and improvements needed. Review the quality system at the planned budget. Manage the costs involved while maintaining quality of service. Compile and provide required reports
Lead, coach, and mentor contact centre agents and teams to achieve key performance indicators aligned aligned to company objectives. Manage contact centre agents and teams to meet set KPI targets through performance tracking, coaching, and management Quality assurance as per strict quality standards Facilitate training and performance analysis reporting and feedback Analyze call centre data and metrics to identify trends, track performance 2IC or team leader role within a large contact centre Excellent interpersonal communication skills and
for the position of Head Enterprise Risk & Quality Management (Peromnes Grade 5 ) based at Head Office plans and emergency plan. Quality Management System (QMS) - Develop the Quality Management Policy, framework departments to verify compliance with Implemented Quality Management System. Assess internal policies and requirement. Report Quality system performance and improvements needed. Review the quality system at the planned budget. Manage the costs involved while maintaining quality of service. Compile and provide required reports
• Matric • Minimum of 2 years relevant Sales Call Centre experience • Health & Wellness experience
best practices and productivity coach, skills assessor, and training material designer. from time to best practices and productivity coach, skills assessor, and training material designer. from time to via WebEx to a range of participant : End-Users, Trainers, System Administrators, Managers and their teams
fulfilling regulatory reporting requirements. Personal Qualities: Highly organized with a customer-centric focus HR/Management, Learning & Development, Train the Trainer, or related fields. Minimum of 2 years' experience Ability to excel under pressure while maintaining quality standards. Alignment with company values and a
state-of-the-art facilities and a commitment to patient-centred care. With a comprehensive range of services and focus on innovation, they ensure accessible, high-quality care for all. Join their mission to make a difference