We urgently require experienced Call Centre Team leaders for our client based in Pretoria. MUST have have a Quality Assurance certificate Team management Customer Service Quality Assurance Matric / Grade 12
seeking a talented Call Centre Agent as well as Call Centre Team Leader to join our team and contribute to success. Call Centre Team Leader Assist in designing debtor engagement processes with the Call Centre Manager meetings with team members. Monitor and manage call centre productivity. Compile call centre feedback as Manage debtor engagement escalations. Achieve call centre performance KPIs. Create and implement incentive incentive programs. Build sustainable morale and team. Call Centre Agent Contacting Debtors: Initiate contact
the position of "CALL CENTRE SUPERVISOR" Answer / make vehicle related phone calls. Respond efficiently efficiently / accurately to received calls Listens actively, confirm, clarify information to ensure procedural received calls Use software / databases, relevant tools to ensure swift resolution of received calls. Adhere maintain Call Centre objectives, performance standards and policies. Oversee duties of Call Centre Employees Employees. Coach, train, motivate Call Centre Employees. Accurate time and attendance reports Housekeeping
and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be responsible responsible for overseeing the daily operations of our call centre, ensuring that agents meet performance targets rong>
Lead, coach, and mentor contact centre agents and teams to achieve key performance indicators aligned to company objectives. Manage contact centre agents and teams to meet set KPI targets through performance performance analysis reporting and feedback Analyze call centre data and metrics to identify trends, track performance industries 2 years in a 2IC or team leader role within a large contact centre Excellent interpersonal communication
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We urgently require experienced Call Centre Team leaders for our client based in Pretoria. MUST have have a Quality Assurance certificate Team management Customer Service Quality Assurance Matric / Grade 12
processes and plans.
overcome these difficulties.
DESCRIPTION Key Responsibilities: Achievement of the team's targets/KPI's in line with the Brand(s) product accurately to provide feedback on individual and overall team performance. Qualifications and Experience: Matric DESCRIPTION Key Responsibilities: Achievement of the team's targets/KPI's in line with the Brand(s) product accurately to provide feedback on individual and overall team performance. Qualifications and Experience: Matric