to better staff knowledge in their environment Complaints Management Assist and attend to shopper and driver driver queries Resolves escalated customer complaints Provide constant feedback to the Area Manager on relevant parties Advise and check weekly reports for complaints, downtime reports, store productivity Qualifications
information are up to date Ensure all customer complaints are addressed and recorded Ensure that all change
and queries.
effectively. · Assist staff when they experience complaints and problems with Service Providers · Ensure
effectively. · Assist staff when they experience complaints and problems with Service Providers · Ensure
existing and target customers Deal with customer complaints and implement corrective actions as per The client
Responding promptly and effectively to customers' complaints and requests. • Advising customers on suitable
existing and target customers Deal with customer complaints and implement corrective actions as per The client
successfully achieved - Address customer or stakeholder complaints in alignment with the policies and procedures
successfully maintained Address customer or stakeholder complaints in alignment with the policies and procedures