Requirements : At least 3 years' experience in contact centre operational management and strategic planning with
Requirements : At least 5 years' experience in contact centre operational management and strategic planning with
Requirements : At least 5 years' experience in contact centre operational management and strategic planning with
knowledge of all Screening programs used for Contact Centre Operations (Lexis Nexis) At least 2-3 years Recruiting
knowledge of all Screening programs used for Contact Centre Operations (Lexis Nexis) At least 2-3 years Recruiting
Responsibilities: Optimize the contact centre environment with a strong focus on the operational landscape, analytics
The Business Analyst will form part of the continuous improvement team based at the client's site. The aim of the role is to provide the client with the relevant reports, information, and decision support to assist in operations, cost saving initiatives and identify, test and implement cost saving i
ABOUT THE COMPANY Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our succ