Insurance field is on the look out for Inbound Contact Centre Consultant to form part of their Team.
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Insurance field is on the look out for Inbound Contact Centre Consultant to form part of their Team. This
Responsible for the supervision of a quality Contact Centre with regard to receiving manual applications received at the Contact Centre; ● Responsible for the supervision of a quality Contact Centre with regard Responsible for the supervision of a quality Contact Centre with regard to attending and resolving voice Matric/NQF level equivalent, ● National Diploma in Call Centre/Marketing/Sales Service will be an added advantage market related plus incentives The post Senior Contact Centre Agents appeared first on freerecruit.co.za
- Must have an electrical qualification (N3 +) and have an understanding of wiring of meters
- Must have excellent telephone etiquette as you will need to assist customers with any technical issues faced
- Computer Literate
- Must have a clear criminal and credit check
ty to work with little supervision
Lead, coach, and mentor contact centre agents and teams to achieve key performance indicators aligned aligned to company objectives. Manage contact centre agents and teams to meet set KPI targets through performance performance analysis reporting and feedback Analyze call centre data and metrics to identify trends, track performance in a 2IC or team leader role within a large contact centre Excellent interpersonal communication skills
ðð Join Our Dynamic Client Contact Centre Team! ðð
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Position Available: Inbound Client Contact Centre and Correspondence Administrator
Actas the primary point of contact for e-commerce clients Handle phone and email enquiries Resolve customer customers and provide feedback on applications Contact and follow up with customers (request additional Strong sales experience (critical) 3- 5 years Call Centre experience e-Commerce / Chatbot experience (advantageous)
Actas the primary point of contact for e-commerce clients Handle phone and email enquiries Resolve customer customers and provide feedback on applications Contact and follow up with customers (request additional Strong sales experience (critical) 3- 5 years Call Centre experience e-Commerce / Chatbot experience (advantageous)
The contact centre is responsible for the inbound telephonic servicing of the individual policyholder