passionate about delivering exceptional customer service and providing technical support? We're seeking highly motivated and customer-oriented Service Desk Agents X3 to join our dynamic team experience in an IT service desk environment
Other information applicable to the opportunity:
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding
Customer Service Fixed Term Contract Position
The Customer Service Agent is responsible to effectively assist customers specific queries. It is imperative that accurate information is provided to the customer and that calls which products and procedures.
satisfaction and promoting the successful adoption of technology solutions within the client base. This role primarily and acting as the main point of contact for all service-related inquiries and issues. The Account Manager internal teams to deliver exceptional service, drive technology adoption, and proactively address client clients, acting as their trusted advisor for all technology-related matters. Understand clients' business business objectives, challenges, and technology requirements. Conduct regular meetings and check-ins with clients
customer service and technical service enquiries through inbound calls and provide end-to-end service.
Main
present benefits/opportunities of the sales or service in an effective manner.
Identify
demographics, delivering a high quality, professional service to these customers.
Exercise appropriate
probing techniques are used to establish relevant information.
Be able to effectively communicate
accordingly.
Ensure that customers are informed as to the progress of queries logged but not resolved
support their bottom line. We cater for a variety of services to provide a comprehensive, tailor-fitted approach experience that will compliment clients' products and services in further promotion and market penetration to satisfaction of customers and staff alike. Personalized service excellence is our core. Operational consistency mission is to connect the world through innovative technology, ensuring seamless communication and data exchange committed to delivering superior products and services to our clients. We are seeking two dynamic and
highest level of customer solutions and support services. Manage and lead a team of technical support engineers strategies and processes to optimize customer service and satisfaction Collaborate with other departments Provide guidance, training, and mentorship to ensure high quality relevant service delivery and team Remain up to date with latest industry trends and technologies Prepare and present reports on support team understanding of Networking and experience in Wireless Technology will be advantageous Knowledge of PLC programming
actions Provide guidance, training, and mentorship to ensure high-quality service delivery Handle escalated up-to-date with the latest industry trends and technologies Prepare and present reports on support team understanding of Networking and experience in Wireless Technology will be advantageous Knowledge of PLC programming and divisions. Ability to anticipate needs (e.g. training or documentation) within their department or the and Cellphone provided Business Expenses covered Training and Development
development modules and work spans across platforms/technologies. The amount of exciting work that's lined up with an ability to synthesize large amounts of information efficiently Technical Competencies: Solid understanding Golden Gate Command Line (GGSCI), Golden Gate Cloud Service (GGCS), and Golden Gate Microservices Solid understanding / Kafka), GG Directors and Cloud Console Cloud Services GG Architecture Solid understanding of high availability preferable Experience in at least 3 of the following technologies: Oracle GoldenGate, Veridata, DIPC, GGCS, GG
Sales recruitment; Setting Objectives; Coaching, Training; and Performance Monitoring of Sales Representatives Sales recruitment; Setting Objectives; Coaching, Training; and Performance Monitoring of Sales Representatives Technical Presentations that explain products and services to customers and potential customers. Build and Schedules and negotiate prices and Terms of Sale and Service Agreements. Monitor customer preferences to determine customer complaints regarding Sales and Services Develop and control service and sales programmes Improve Total
Sales recruitment; Setting Objectives; Coaching, Training; and Performance Monitoring of Sales Representatives Sales recruitment; Setting Objectives; Coaching, Training; and Performance Monitoring of Sales Representatives Technical Presentations that explain products and services to customers and potential customers. Build and Schedules and negotiate prices and Terms of Sale and Service Agreements. Monitor customer preferences to determine customer complaints regarding Sales and Services Develop and control service and sales programmes Improve Total