staff, and providing excellent customer service by handling phone calls and inquiries.
Key
phone calls, emails, and in-person inquiries, delivering friendly and efficient customer service.
Service Delivery Manager – Operations The individual must play a critical role in ensuring the alignment alignment between the client service level agreement and operational delivery, whilst also removing the current processes and ultimately contribute to increased customer satisfaction and retention (not to mention reduce maintain consistency and quality in service delivery. 1. Customer Relationship Management (CRM): Understanding processes to ensure smooth communication and seamless service delivery to clients. Complete knowledge of ISO
screen IT resumes. Participate in pre-screening calls to analyse applicants' abilities. Conducting interviews
screen IT resumes. Participate in pre-screening calls to analyse applicants' abilities. Conducting interviews
qualifications to screen IT resumes Perform pre-screening calls to analyse applicants' abilities. Interview candidates
qualifications to screen IT resumes Perform pre-screening calls to analyse applicants' abilities. Interview candidates
legislationÂ
Client Services
preferably in consumer finance or wider financial services industry Excellent communication, presentation
preferably in consumer finance or wider financial services industry Excellent communication, presentation