Service Delivery Manager – Operations The individual must play a critical role in ensuring the alignment in service delivery. 1. Customer Relationship Management (CRM): Understanding CRM & ERP systems and identify improvement areas. 2. Project Management: Ability to manage multiple projects effectively, including ensuring clients business as usual workloads are managed simultaneously. Knowledge of procurement and logistics building and managing relationships with vendors and service providers. 3. Change Management: Facilitating
capable and experienced Office Administrator to manage the daily operations of their shared office space bookkeeping, administrative tasks, and facility management. They will be responsible for overseeing office receivable/payable, and financial record-keeping.
insurance and investment information in the Client management system
business stakeholders with cost and month end management; including budgeting and forecasting. Influence meaningful financial analysis, models, reports and management presentations. Month end close of associated forecast in close interaction the Business Unit Managers, including understanding and explaining key drivers processes/procedures. Take responsibility for monthly Senior Management meetings. Assistance with the finance business
business stakeholders with cost and month end management; including budgeting and forecasting. Influence meaningful financial analysis, models, reports and management presentations. Month end close of associated forecast in close interaction the Business Unit Managers, including understanding and explaining key drivers processes/procedures. Take responsibility for monthly Senior Management meetings. Assistance with the finance business
flexibility and willingness to accept change.
flexibility and willingness to accept change. Managing conflict in an appropriate manner. Counselling
flexibility and willingness to accept change. Managing conflict in an appropriate manner. Counselling
skills. Diploma or Degree in Human Resources Management or IT (advantageous). Market related salary.
skills. Diploma or Degree in Human Resources Management or IT (advantageous). Market related salary.