Insurance field is on the look out for Inbound Contact Centre Consultant to form part of their Team.
This specified by the FSCA.
Minimum Experience:
1 - 2 years experience in a similar environment
● Responsible for the supervision of a quality Contact Centre with regard to receiving manual applications received at the Contact Centre; ● Responsible for the supervision of a quality Contact Centre with regard ● Responsible for the supervision of a quality Contact Centre with regard to attending and resolving voice market related plus incentives The post Senior Contact Centre Agents appeared first on freerecruit.co
Our client requires the services of a Rollout Contact Person ( Expert) - Midrand/Menlyn/Rosslyn/Home Contract until December 2026 EXPERIENCE: 8 Years related working experience. COMMENCEMENT: As soon as possible FuelledbyPassionIntegrityExcellence QUALIFICATIONS/EXPERIENCE BCOM in Accounting Post graduate degree or certification business acumen In-depth understanding of and prior experience in financial accounting and Treasury processes Model (AWM) Charter ADVANTAGEOUS TECHNICAL SKILLS Experience in global SAP template rollouts IT Knowledge
able to drive Business Processes, have solid experience in Global SAP template rollouts and applying business acumen In-depth understanding of and prior experience in financial accounting and Treasury processes
Management or equivalent Skills and experience required Atleast 3-5 years experience in a similar role Strong analytical
Lead, coach, and mentor contact centre agents and teams to achieve key performance indicators aligned aligned to company objectives. Manage contact centre agents and teams to meet set KPI targets through performance necessary Minimum Matric / Grade 12 5 years experience in selling/sales within the automotive/ building years in a 2IC or team leader role within a large contact centre Excellent interpersonal communication skills
the day to day operation of one of the Customer Experience teams • Act as a mentor and resource for the Dynamic risk reporting to the Director of Customer Experience especially pertaining to and highlighting churn discussions taking place. Willingness to be point of contact for customer executive management • A dynamic and customer account management experience • Proven experience executing customer experience and retention campaigns campaigns • Proven experience with the management of teams, including personal and professional growth of
Exciting opportunity for a Senior Customer Experience Analyst to join our client. In this role you will equivalent work experience 5 to 7 years’ data analytics experience drawing customer experience (CX) insights
Test Certificate (Motor Mechanic)
Looking for a Client Experience (CX) Designer to join our client’s team. Required: Testing methodologies