client based in Stellenbosch is looking to employ a NOC Engineer for the Core and IP side. This person will Team Lead. The Network Operations Centre Engineer (NOC) maintains the network and responds as necessary IP Core and Transmission network, liaising with NOC engineers when necessary and handling escalation Maintaining of WIKI and technical documentation (for NOC) of processes and procedures used throughout normal
full-time on-site role for a NOC Level 2 Technician located in Randburg. The NOC Level 2 Technician will be Knowledge and experience in Network Operations centre (NOC) Network Administration skills Strong technical support
The Network Operations Centre Engineer (NOC) maintains the network and responds as necessary across
IP Core and Transmission network, liaising with NOC engineers when necessary and handling escalation
/>Maintaining of WIKI and technical documentation (for NOC) of processes and procedures used throughout normal
outages are logged and where required escalated to the NOC engineers.
To ensure that all service outages
and where required escalate to Service provider NOC’s should the outage not be resolved within the allotted
Role purpose: To perform Network Operations Centre (NOC) shift management, trouble tickets management and service level targets are achieved and improved. The NOC Manager shall be responsible for tickets reconciliations Accountabilities: • Initiates and follow through NOC actions required to achieve, improve, or maintain Level Agreement KPIs. • Implements and maintains the NOC related service support and delivery processes. • implements processes to enhance efficiencies. • Ensures NOC participation in coordination of routine inspections
Role purpose: To perform Network Operations Centre (NOC) shift management, trouble tickets management and service level targets are achieved and improved. The NOC Manager shall be responsible for tickets reconciliations Accountabilities: • Initiates and follow through NOC actions required to achieve, improve, or maintain Level Agreement KPIs. • Implements and maintains the NOC related service support and delivery processes. • implements processes to enhance efficiencies. • Ensures NOC participation in coordination of routine inspections
• Alarm visibility • MTTR.MTTD, TTR management • NOC systems uptime
• Alarm visibility • MTTR.MTTD, TTR management • NOC systems uptime
with various sales teams, Customer Support, and the NOC Department. As such, your execution of this role